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Field Service Technician (Suwanee, GA - USA)
PACK’R group is specialized in designing and manufacturing filling and capping machines for liquid products.
We are internationally recognized thanks to our know-how, our quality and our products reliability. Headquartered in Beaucouzé, France, PACK’R has sales and services operations across the U.S, with his subsidiary PACK’R North America established in Suwanee, GA.
PACK’R North America is seeking a dynamic and resourceful Field Service Technician to expend his Customer Service Team.
(Workforce: 150 employees – 2022 turnover: 21 M €)
Position overview
Provide customer support by performing preventive maintenance, service, installation, commissioning, training, and consultation, at various customer locations throughout the U.S. and its territories, Canada, Mexico, South and Central America. This position entails at least 60% to 80% of travel.
Responsibilities:
- Installation, commissioning and maintaining of equipment at customer’s facility
- Provide on-site technical support and troubleshooting of equipment
- Perform preventive maintenance
- Conduct customer and end-user on-site training
- Read and interpret electrical documentation, hardware drawings and program terms for troubleshooting
- Read and comprehend plant drawings and layouts
- Prepare service reports and complete and submit all service documentation
- Perform all work in compliance with safety standards and guidelines
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.
Qualifications requirements
- Preferred A.S. degree in Mechanical or Electrical Engineering or combination of education and experience
- Driver’s license required
Required skills
- Excellent mechanical industry skills with strong electrical capabilities (if possible in special machinery maintenance)
- Technical skills
- Computer skills (MS Office)
- Proficient English communication skills, second language would be an asset (French, Spanish)
- Strong analytical and problem- solving skills
- Service-oriented
Benefits and perks
- Medical, Dental and Vision coverage
- Paid vacation
- Paid Holidays
- Annual Bonus
- Extra time paid
- Retirement Plan
- Full-time Job
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CSR approach: our commitments
Corporate Social Responsibility (CSR): what is it?
Corporate Social Responsibility (CSR) also called Corporate Social Responsibility is defined as “the voluntary integration by companies of social and environmental concerns into their business operations and their interaction with their stakeholders”, according to the European Commission.
PACK’R is a highly technological company with a vision and anchored values.
The challenges of sustainable development defined by CSR are integrated into the management of our business with the aim of having a positive impact on society.
We also share commitments and behaviors to ensure the well-being of everyone and the future of the company, which must constantly inspire us and guide our actions.
These commitments set out in our ethical charter are notably part of a CSR approach that PACK’R has initiated since 2016. They are articulated around 3 pillars:
Social and societal commitment
- Ensure the health and safety of everyone
- Respecting people, their privacy and their opinions, refusing intolerance, discrimination, harassment or violence
- Promote dialogue, trust and team spirit
- Recognize know-how, develop skills
Environmental commitment
- Acting to protect the environment by controlling risks, limiting energy concumption and promoting waste recycling.
- Innovate, develop and use technologies likely to limit the environmental impact of our machines, processes and equipment.
Ethical commitment
- Act with integrity and exemplarity by excluding fraud and corruption in all areas.
- Respect the company’s assests, protect the confidentiality of its information, respect its rules.
- Protect the company’s image with our partners, customers, suppliers, in the media and on social networks.
Social and societal commitment
Index of professionnal equality*
The Professional Equality Index is a tool designed to assess companies’ performance in terms of equality between men and women in the workplace. It comprises a number of criteria measuring pay gaps, parity in promotions, access to positions of responsibility, and other aspects of career management. The aim is to foster transparency, encourage companies to reduce inequalities and promote a more inclusive and equitable work culture.
The index is a concrete way of measuring progress and identifying actions to be taken to improve the situation. It enables the company to make an active commitment to professional equality and to meet legal requirements, while contributing to greater internal cohesion.
*For companies with 50 to 250 employees
Maintenance
Our regular diagnostic visits, periodic maintenance and preventive maintenance maintain the efficiency of your equipment and the quality of your products (dosing precision, screwing quality).
Preventive maintenance
Once the equipment is installed on your site, a preventive maintenance manual is given to you so that your technicians can carry out the main maintenance actions independently.
In its services, PACK’R also proposes to provide the list of spare parts to be obtained in order to be reactive and that your technicians can make the modifications to the equipment as quickly as possible.
Contact our customer service to learn more about our maintenance offers and the points that can be checked.
Maintenance audit
Sensitive to customer satisfaction, during the maintenance audits carried out by our experts, we check the performance of your PACK’R equipment, we carry out a complete verification of the state of wear and tear and we listen to you.
Each element will be inspected by our dedicated team, who will give you a complete report with suggestions for modifications to be made for improvement or safety.
You can contact our team to find out which points are checked during the audit and to plan a punctual maintenance of your PACK’R machines.
Check out our other services
Our customer service
A project ? A question to ask us?
Contact our customer service for any information request or to present us your project
Technical support
As soon as your PACK’R machine is put into production, a dedicated technical assistance team is at your disposal
The technical support and the expertise of our Customer Service allow you to optimize the productivity and the quality of your production tool.Our service offers include equipment maintenance as well as training of your operational and technical teams.
The technical support that PACK’R puts at your disposal permanently, allows you to quickly find the optimal conditions of your equipment in case of malfunction, thus guaranteeing the minimization of the downtime and thus a quick return to normal.
Our team has all the necessary technical skills to meet your technical support needs.
Our hotline technicians can provide real-time remote assistance to the operator or maintenance technician working on the machine.
This assistance allows to detect the nature of the breakdown with the objective to limit or, if possible, avoid on-site interventions. Our hotline experts assist your production and maintenance teams to maintain the quality and productivity of your equipment. Hotline support is present in each zone.
PACK’R’s hotline support is not a one-time service, but we can send a technician if needed and we assure you a traceability and a history of the hotline actions in case of a technical problem.
With our international presence, thanks to our two subsidiaries in Atlanta and Singapore, we are able to ensure responsiveness and proximity to build a long-term partnership.
We are at your disposal to bring you optimal solutions that take into account your specific constraints.
Discover our remote assistance with HoloLens 2 :
https://www.packr.com/remoteassistance-withhololens2/
Check out our other services
Our customer service
A project ? A question to ask us?
Contact our customer service for any information request or to present us your project
Training
With the installation of your equipment or your complete line, we offer a standard training of your operators in charge of their operation and maintenance. A PACK’R technician is on site to ensure the proper functioning of the equipment and to train your teams in the skills you need.
The objectives of the training is to enable you to drive and maintain your equipment on a daily basis.
We are also able to develop a training program that meets your specific needs either in our premises or on the production site with your teams. This training program is customized according to your constraints.
Our objective is to make you autonomous in the operation and maintenance of the machines. Standard or customized training courses are available to meet your needs: machine operation and settings, equipment maintenance, advanced technical training.
Our experts intervene on equipment reliability issues up to complete line audits.
The human factor is key to maintaining the efficiency and high level of productivity of your equipment.
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Our customer service
A project ? A question to ask us?
Contact our customer service for any information request or to present us your project
Line Optimization
A new packaging or a new cap? A new product to be filled ? Specific requests?
A team of specialists is at your disposal to study and design the adaptations of your machines. The implementation of new technologies or a retrofit allows you to optimize the performance of PACK’R equipment.
Even for machines already in service we can propose our technologies resulting from Research & Developme. We combine your needs with our technical solutions from the analysis to the realization and installation of your project.
In addition to our core business, precision dosing and quality of screwing, our specialists advise and support you in :
- Optimizing the performance of your equipement and production factors
- Increasing line speed and reducing production costs
- Improving washing cycles
- Safety of workstations
These optimizations are designed to limit the downtime of your equipment and to obtain an excellent return on investment. These developments also take into account environmental constraints and the reduction of energy consumption.
Our objective is to maintain the value of your machine over time.
Upgrade
You have new requests or specific needs ?
Adedicated team is at your disposal to design and implement the necessary improvements (New Format / Retrofit / Specific etc.)
Service contract
In order to optimize your production over time, PACK'R offers proactive service contracts adapted to your needs.
Check out our other services
Our customer service
A project ? A question to ask us?
Contact our customer service for any information request or to present us your project
Dosing of liquid products - Weight dosing
Dosing of liquid products: which methods? Focus on weight dosing
Because dosing is a key step in the filling of liquid products, the two are sometimes confused in the common language of professionals. In practice, weight dosing is also called “weight filling”.
With an inaccurate dosing system, a filler-capper with an output of 120 packages/minute operating 24 hours a day, more than 8 liters of product will have been over or under dosed. When it comes to high value-added liquid products, the financial losses can be colossal.
What is batching?
In the packaging machinery industry for liquid products, there are 4 dosing methods:
- Volumetric dosing
- The debimetric dosing
- Visual dosing
- The weight dosing
The weight filling, also called gravity dosing, is a method to measure the quantity of a product by its weight. In the market of packaging solutions for liquid products, which includes foaming products, viscous products and products with a higher or lower density, weight dosing allows for precise filling thanks to a physical unit of measurement: the kilogram.
In fact, this method is suitable for all types of products and depends only on the machine’s scale. We use our patented “µPACKR” solution as a precise weight measurement. The weighing is subject to legal metrology.
Eliminating the discrepancies between the calculated quantity and the actual quantity delivered, the weight dosing allows :
- A bette follow-up the production ;
- A increase in Filling quality;
- A reduction of the marginal costs of the company.
At PACK’R, we have privileged the weight filling for :
- Its adaptation to the industries of our customers (Agrochemistry; Chemistry; Petrochimistry; Vegetable oils; Paint; Food);
- Its high dosing precision ;
- Its precise dosage, not affected by temperature variations ;
- Its economy of product because no overfilling ;
- The availability of legal metrology
FLEXEO-P : Our semi-automatic filling solution
Discover our semi-automatic filling solution for Buckets / Jerrycans and Drums / IBC
Discover our last realization, the FLEXEO-P with U-shaped conveyor which will be installed soon for one of our customers in the field of painting in the United States (design in ATEX for this application).
This semi-automatic filling and capping machine for drums on pallets will allow you to work with all types of products in optimal safety conditions.
The FLEXEO-P machine can fill buckets, jerrycans, drums and IBCs from 20 L to 1000 L in a semi-automatic way. It combines flexibility, compactness and ease of use.
The advantages:
- No handling of heavy loads
- Containers from 20 L to 1000 L
- Reduction of non-productive times
- Safety assured for the operators with ATEX realizations
- Automatic drip tray
- Legal metrology
- Simple cleaning system with “Clean in Place
We can integrate many additional equipments, such as the U-shaped conveyor, in order to offer you a complete “turnkey” installation or to make your installation evolve according to your needs.
Our team is at your disposal to discuss your projects, answer your questions and advise you.